Asiasoft finally replied zzz

Dear Player,

Rest assured that we'll forward this to the respective GMs for further evaluation. It would be much useful if player could inform in-game GM during the incident, in order to catch the culprit red-handed.

(so how u want me to inform GM in game when ur "alert GM" button is forever under-construction?? Mega non-stop like some stupid kids ah? trying to bluff me into using more acash meh? like u will help me recover my stuff zzz)

We would like to thank you for the feedback and we look forward to your continuous support towards MapleStorySEA. (support ur arse la zzz)

Happy Mapling! (no mood le la)

Thank you.

Yours sincerely,

Customer Service Officer,
AsiaSoft Customer Service Division